conichi revolutionizes the interaction between hoteliers and their guests. Through the conichi app guests are automatically recognized and are able to fast forward their check-in/out and pay automatically. Their visits are tracked in order to revolutionize customer service and personalization. Besides being able to greet guests personally, their preferences are stored in order to grant them custom recommendations and accommodate their every wish. Additionally guests have the possibility to rapidly give feedback through the automated review messaging system. Big-data, personalization and smart-analytics are combined to optimize the guest experience and explore new levels of guest loyalty, ultimately creating a personalized and completely seamless hotel experience.